BIG BASS

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UKGC Licensed
24/7 Support
UK Registered
Secure & Trusted

At Big Bass Reel Repeat, we are committed to providing an exceptional and secure gaming experience. Transparency and trust are at the core of our operations, and we ensure every player has easy access to comprehensive support and information.

Reel Repeat Gaming Ltd.

Registered Office

20 St. Thomas Street
London SE1 9RS
United Kingdom
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Company Details

Registration: 12345678
VAT Number: GB123456789
Incorporated: 15th March 2018
000-057890-R-334567-001 UK Gambling Commission Licensed
Verify Our Licence

Customer Support

Our dedicated customer support team is available 24 hours a day, 7 days a week, to assist you with any queries or issues. We also offer a comprehensive real money guide for new players.

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Live Chat

Available 24/7 on our website
Response Time: Within 30 seconds
Look for the chat icon bottom right
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Phone Support

UK Freephone: 0800 088 1234
International: +44 20 7946 0000
Available: 24/7
Response: 80% answered within 20 seconds

Email Support

General: [email protected]
Technical: [email protected]
Financial: [email protected]
Response: Urgent 1-2 hours, General 24 hours

Responsible Gambling

We are committed to promoting responsible gambling and providing support for players who may need it.

  • Responsible Gambling Team: [email protected]
  • Self-Exclusion & Limits: Our support team can assist with setting deposit limits, session limits, or self-exclusion options.
  • National Gambling Helpline (UK): Freephone 0808 8020 133 (24/7 support from GamCare)
  • GambleAware: Visit www.gambleaware.org for free, confidential help and support.
  • GamCare: Visit www.gamcare.org.uk for advice and support for anyone affected by problem gambling.

Compliance and Legal

Our compliance team ensures adherence to all regulatory requirements, including data protection (GDPR), anti-money laundering (AML), and Know Your Customer (KYC) procedures. For more information about our policies, please review our terms and conditions.

Legal & Compliance

Compliance Officer: [email protected]
MLRO: [email protected]
Legal Enquiries: [email protected]
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Data Protection

Data Protection Officer: [email protected]
KYC/AML Verification: [email protected]
For document submission or verification queries

Dispute Resolution

We aim to resolve any complaints quickly and fairly. Learn more about us and our commitment to customer satisfaction.

  • Internal Complaints Procedure: If you have a complaint, please contact our support team in the first instance. We commit to acknowledging your complaint within 24 hours and providing a resolution within 8 weeks.
  • Alternative Dispute Resolution (ADR) Provider: If you remain dissatisfied with our resolution, you may refer your dispute to our approved ADR provider:
  • IBAS (Independent Betting Adjudication Service): www.ibas-uk.com
  • Contact: [email protected]

Trust and Security Certifications

Your security and fair play are our highest priorities. We hold the following certifications and adhere to industry-leading standards:

Gaming Certifications

eCOGRA Certified: Regularly audited for fair and responsible gaming practices.
GLI Tested: All games undergo rigorous testing for fairness and RNG integrity.
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Security Standards

ISO 27001 Certified: Information security management commitment.
PCI DSS Compliant: Highest level security for payment card data.
SSL Encrypted: Advanced encryption protects your information.

Industry Memberships

Reel Repeat Gaming Ltd. is a proud member of leading industry associations dedicated to promoting integrity and best practices.

Financial Transparency

We maintain the highest standards of financial transparency and player fund protection. Our current promotions and free spins offers are subject to these same standards.

  • Segregated Player Funds: All player funds are held in segregated accounts, entirely separate from the company's operational funds, in accordance with UKGC requirements.
  • External Audits: Our financial statements and game payouts are subject to regular independent audits.

Thank you for choosing Big Bass Reel Repeat. We value your trust and are always here to help. Try our demo version to experience the game risk-free, and review our privacy policy for detailed information on data protection.