PRIVACY POLICY

Welcome to Big Bass Reel Repeat! We are committed to protecting your privacy and ensuring a safe, fair, and responsible gaming experience. This Privacy Policy explains how Deep Reel Gaming Ltd. ("we", "us", "our"), the operator of https://bigbassreelrepeat.uk/ (the "Website") and provider of the "Big Bass Reel Repeat" slot game, collects, uses, shares, and protects your personal data.

As a licensed gambling operator in the United Kingdom, we are subject to stringent regulations from the UK Gambling Commission (UKGC) and the Information Commissioner's Office (ICO). We understand that for an online gambling site, a Privacy Policy is not just a legal document; it is a fundamental pillar of trust. We aim to be transparent, responsible, and proactive in how we handle your information, addressing your concerns about data security, game fairness, and responsible gambling.

Please read this policy carefully to understand our practices regarding your personal data.

1. Who We Are

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Deep Reel Gaming Ltd. is the Data Controller responsible for your personal data collected via this Website and the "Big Bass Reel Repeat" game. For more information about our company, please visit our about us page.

2. What Personal Data We Collect

We collect various types of personal data to provide our services, meet our legal obligations, and enhance your experience. This data can be categorised as follows:

2.1 Data You Provide Directly To Us

• Identity Data: Full name, date of birth, gender, nationality, photographic identification (e.g., passport, driving licence), utility bills for address verification.
• Contact Data: Postal address, email address, telephone number.
• Account Data: Username, password (hashed), security questions and answers.
• Financial Data: Bank account details, payment card details (we only store partial card numbers and rely on PCI DSS compliant payment processors for full details), transaction history.
• Responsible Gambling Data: Self-exclusion requests, deposit limits, time-out periods, communications related to problem gambling support.
• Communication Data: Records of your correspondence with us via email, live chat, or telephone.
• Marketing Preferences Data: Your preferences regarding receiving marketing communications from us.

2.2 Data We Collect Automatically From Your Use of Our Website and Game

When you interact with our "Big Bass Reel Repeat" slot game and Website, we automatically collect certain information, including:

Gameplay Data:

• Betting & Transaction History: Records of your bets, wins, losses, deposits, withdrawals, and bonus usage.
• Game Session Data: Information about your interactions with the "Big Bass Reel Repeat" game, including spin results, game rounds played, feature selections (e.g., Ante Bet, Buy Free Spins), and any maximum win triggers. You can experience our demo version before playing with real money.
• Game Settings: Your preferences within the game, such as Quick Spin, Battery Saver, Ambient Music, Sound FX, and Intro Screen toggles.
• Performance Data: Information related to game malfunctions or errors.
• RTP Data: Theoretical and actual Return to Player (RTP) percentages for your gameplay sessions.

Technical Data:

Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device type, and other technology on the devices you use to access this Website.

Usage Data:

Information about how you use our Website, products, and services, including pages visited, time spent on pages, navigation paths, clickstreams, and referral sources.

Cookies and Tracking Data:

Information collected through cookies and similar tracking technologies (please refer to our separate Cookie Policy for more details).

2.3 Data We Receive From Third Parties

• Identity Verification & KYC/AML Providers: Data to verify your identity, age, and address, and to conduct anti-money laundering (AML) checks.
• Payment Service Providers: Confirmation of payments, details related to transactions, and fraud prevention information.
• Fraud Prevention Agencies: Information regarding suspicious activities or potential fraud.
• Publicly Available Sources: Information from public registers (e.g., electoral roll) or social media (where relevant for identity verification or fraud prevention).
• Gambling Support Organisations: If you have self-excluded via a national scheme like GamStop, we may receive confirmation of your exclusion status.
• Affiliate Partners: If you arrive at our site via an affiliate link, we may receive anonymised or pseudonymised data about the referring source for commission purposes. This data does not typically identify you directly.

3. How We Use Your Personal Data and Our Lawful Bases

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Here's a breakdown of how we use your data and the lawful bases:

4. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

5.1 Regulatory Bodies

• UK Gambling Commission (UKGC)
• Information Commissioner's Office (ICO)
• HM Revenue & Customs (HMRC)
• Financial Conduct Authority (FCA)
• National Crime Agency (NCA)

5.2 Service Providers

• Payment processors and financial institutions
• Identity verification and KYC/AML providers
• Game software providers (Reel Kingdom/Pragmatic Play)
• IT infrastructure and hosting providers
• Customer support platforms
• Marketing and analytics providers

5.3 Legal Requirements

• Law enforcement agencies
• Courts and tribunals
• Legal advisors and auditors
• Fraud prevention agencies

6. International Transfers

Some of our service providers may be located outside the UK/EEA. Where we transfer your personal data outside the UK/EEA, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard Contractual Clauses approved by the UK
• Binding Corporate Rules
• Certification schemes

7. Your Data Protection Rights

Under UK GDPR, you have the following rights:

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Security Measures Include:

• SSL/TLS encryption for all data transmission
• Advanced firewalls and intrusion detection systems
• Regular security audits and penetration testing
• Staff training on data protection and security
• Access controls and authentication systems
• Regular backup and disaster recovery procedures
• PCI DSS compliance for payment data

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, provide our services, and analyse website usage. For detailed information about our use of cookies, please refer to our separate Cookie Policy.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us improve website performance
• Functional Cookies: Remember your preferences
• Targeting Cookies: Deliver relevant advertising (with consent)

10. Age Verification and Minors

Our services are strictly prohibited for individuals under 18 years of age. We implement robust age verification procedures and do not knowingly collect personal data from minors.

11. Responsible Gambling and Data Use

We use your personal data to promote responsible gambling and protect vulnerable players. This includes:

• Monitoring gameplay patterns for signs of problem gambling
• Implementing deposit limits and cooling-off periods
• Providing self-exclusion tools and support resources
• Sharing data with GamStop and other exclusion databases
• Conducting affordability assessments where required

12. Marketing Communications

We may send you marketing communications about our services, promotions, and new games. You can opt out at any time by:

• Clicking the unsubscribe link in any email
• Updating your preferences in your account settings
• Contacting our customer support team
• Emailing [email protected]

We also offer exclusive free spins promotions to our registered players as part of our marketing communications.

13. Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:

• Notify the ICO within 72 hours of becoming aware of the breach
• Inform affected individuals without undue delay where required
• Take immediate steps to contain and remedy the breach
• Conduct a thorough investigation and implement preventive measures

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (where we have your email address)
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy. Please also review our terms and conditions for additional important information about your use of our services.

15. Contact Information

For all other enquiries, please visit our contacts page for comprehensive contact information and support options.